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Market
leading organizations have been investing on IT applications
over multiple years to gain and retain the cutting edge
advantage. While these applications are providing the
necessary return on investments, it has become very critical
to maintain and enhance these applications with the dynamics
of business environment. These organizations are looking for
trusted IT partners to take up this ownership of getting the
best advantage out of their investment on these
applications.
Elilink,
with its basic objective of partnering with their customers,
takes responsibility of owning these third party
applications and provides maintenance and enhancement
services. This methodology is supported with leading
technology tools like Rational product suite, Microsoft
Project manager, web-based problem reporting and tracking
tool. In
addition to provide basic support for maintenance of the
application, Elilink as an IT partner works very closely
with customer to overcome some of the problems and
limitations in using these applications such as:
- Continued divergence between Business Model and Business Reality
- Urgent need to address Reliability, Response Times,
Performance, and other necessary
- Functional Enhancements (Market, Process and User
driven) in APPS
- User lack of confidence and decreasing satisfaction levels
- Over budget Cost Levels
- Absence of Strategic Re-orientation due to lack of Clear Diagnosis
- Handicap in terms of Flexibility, Extensibility, Usability and Maintainability
- Urgent need to revamp some of the features and functionalities
- Maintainability and Usability for the varied integrated, but still disparate technology platforms
- Urgent need to revamp and remodel User System Interfaces increasing User Friendliness and improving User Experience
Towards
this end there are a few things that Elilink will
pro-actively explore and investigate such as:
- Continuous efforts towards simplifying the application and User interfaces and screens by exploring and incorporating new and stable, lightweight components into the User interfaces
- Continuous efforts towards removing unwanted and unwarranted validations and businesslogic at the front end and pushing these to the back-end
- Commitment towards improving the response times of the system
- Exploration of the possibility of incorporating intelligence into the backend database and systems to
facilitate enhanced User experience and improving on speed and flexibility
- Provision of automation tools and utilities to reduce the stress on Users
- Provision of tools and utilities to facilitate ad-hoc reporting and querying
- Continuous efforts towards quick resolution and fixes for known issues
- Special care, attention and commitment to resolving for Quick Win situations
- Database remodeling, with the end goal of performance improvement and reporting
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